Thank you for visiting and shopping at www.sanluispatio.com. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Quick Ship items currently have a 1 - 2 week shipping window.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
*Note: Due to Covid19, The typical 3-5 day shipping is now reaching 4 -12 weeks for some custom designs. Non-custom umbrellas are now 2 - 4 weeks for shipping. This is an industry-wide challenge and we are shipping products as fast as possible. You will be assigned a tracking number via email on the day it ships.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping rates by FedEx, UPS, USPS are very high at this time, so shipping rates must be factored as an expense in any business that ships products.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
San Luis Umbrella ships to addresses within the U.S. Currently, we do not ship to P.O.boxes and US Territories.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
San Luis Umbrella will cover any products that are damaged during shipping. If you received your order damaged, please use the contact information on the warranty link on the bottom of each products description.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.